Improved Customer Service and Sales Efficiency with Smart Device-Compatible Tech Calculation Service

Tokyo, Japan, September 6, 2013 – NSK Ltd. (NSK; Headquarters: Tokyo, Japan; President and CEO: Norio Otsuka) today announced that it has made NAVI-FOCUS―a program for instantaneously calculating bearing life and torque―compatible for use on the iPad and made this iPad version available to its tech services and salespersons worldwide on August 6, 2013. The intent of the release of the NAVI-FOCUS program is to improve the speed and efficiency of tech services, thereby improving customer satisfaction and strengthening NSK's sales structure and culture.

NSK will endeavor to expand the use of IT tools to provide more sales support tools going forward.
*: iPad is a trademark of Apple Inc., registered in the U.S. and other countries.

The Goal of Developing Sales Support Tools

1. Improved Customer Satisfaction and Sales Efficiency
NAVI-FOCUS is a service that NSK started providing in 2008. It enables salespersons to instantaneously calculate the life and torque of bearings under consideration. By making NAVI-FOCUS available on the iPad, salespersons will now be able to quickly select the bearing that is best suited for customers and dealerships, even when they are away from the office.
*: National Sanitation Foundation (NSF) International is a not-for-profit, independent certification organization based in the United States that is recognized as an international authority in the field of public health and safety.

2. BCP (Business Continuity Planning)
This kind of tool takes advantage of high-speed, wide-bandwidth connections to enable the continuation of some aspects of business even when large disasters occur.

3. Reduced Costs and Impact on Environment
One of the aims of digitizing product catalogs is to reduce costs by decreasing the amount of paper used, as well as by eliminating or reducing the chore of creating, distributing and storing meeting documents.


About NSK

In preparation for its 100th anniversary in 2016, NSK is striving to expand its global sales through improved customer satisfaction with the goal of attaining one trillion yen in corporate global sales. To that end, NSK is strengthening its corporate governance and compliance in an effort to build a corporate structure and culture that is truly commensurate with that of a one trillion yen corporation.

NSK currently has manufacturing sites in 64 locations and sales offices in 120 locations throughout the world. Building upon the mantra of Standardize, Commonize and Commoditize, NSK has moved to implement transparency in its management systems for production, sales, inventory, cost and budgeting in order to improve the efficiency of its operations. It has also installed high-performance servers capable of processing large amounts of data at high speeds and is continues to strive to keep on the cutting edge of IT operations through such initiatives as the distribution of smart devices to its executives and associates.

The NSK Group is committed to maintaining its position as a responsible parts supplier through the active adoption and application of state-of-the-art IT tools in order to expand its sales, strengthen its business structure and culture, and provide high-quality products in a consistent and steady manner.

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