271ShareFacebookTwitter.Poor communication fuels rise in NHS complaintsBy Caroline Parkinson.
 
Health editor, BBC News website.
 
Her report says the NHS needs to improve the way it deals with patients unhappy with the care they have had.
 
It also highlights an increase in complaints about independent providers offering care to NHS patients.
 
A patients' group said the NHS needed a "cultural change" in the way it handled complaints.



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