Corruption.
Ordinary Pakistanis to complain, they have to grease officials palm, even the most basic things to file a police, they have a road accidents report. The court for a copy of the document. To see their loved ones in the hospital.
Now, the enterprising Pakistani officials against this kind of cultural transplantation and innovation plan, the use of technology to identify corruption hot in the most populous provinces, punjab.
The move, it makes full use of the ubiquity of mobile phone, depends on the simple concept for citizens of their experience.
But experts say, it represents the first large-scale try any government active ask for feedback citizens, who are forced to bribe basic public services and use these information to discipline officials.
"The strength of the model is, the news spread officials, there are special guard, there's one man who can make them responsible for what to say to the public in the program, played a key role, the government officials NaBi le o · all said:". "This may not eliminate corruption, but it does reduce the corruption and bad administration".
Recent Pakistan's anti-corruption wing, transplant cost estimates that billions of dollars in country. Citizens regular recognition corruption as the nation's largest one problem, it is worse and worse. , Pakistan down nine, the 33 in the world's most corrupt countries last year, a total of 176, according to transparency international.
This problem can run, is expected to the parliamentary elections in the spring more relevant. Vote will pay close attention to Washington, this depends on the help Pakistan against islamic militants and stable neighboring Afghanistan.
One of the candidates is former Pakistan cricket stars imran khan, fight against corruption is an important part of the party's platform, he. This creates a pressure candidates from the country's two main political power, the ruling Pakistan people's party (PPP) and opposition Pakistan Muslim league - N.
The PML (N) control in punjab, the provincial government and the party may wish to anti-corruption initiative, in the last years began to full operation, will steal some sweat thunder.
Operation of the punjab information technology committee - program - use the phone and SMS to get feedback from several different government departments, including the processing property, health and emergency response citizens transactions.
Many low-level corruption case involving property officials called patwaris, who is notorious site. A person in the city of multan send a text message, he said, he had to a patwari pay about $170 to get his new property registration. Another man in Sheikhpura area pay about $15 to patwari and his assistant said: "they should be from their work."
Osama bin laden's messenger, who built the "base" organization chief compounds, in alberta budd town, have to pay about a $500 bribe a patwari buy the land, according to the Pakistani intelligence officials, who talk not to be named, because they were not authorized media talk.
Although osama bin laden express company's dilemma may not cause sympathy, every day a few yuan of ordinary Pakistanis - many of life - usually a continued demand for bribery under the weight of struggle.
In the city of multan a man hair message, said the police want to about $300, for he registered cases. In the punjab capital, Lahore, a woman said, hospital officials ask for bribes, let relatives visit a patient.
One does not wish to disclose the name of the condition, in order to protect the respondents retributive text information to the ap.
Although do not take the initiative to try to solve the millions of dollars is thought to be involved in a high level of government corruption, it faces significant challenges, because Pakistan's political system based on the patronage. Out work to their supporters to vote for a hand. Does this wages or benefits, but for a bribe, and cause the work highly coveted opportunity.
According to the plan, the government staff are required to login the phone Numbers of citizens and their business. The clashes from buzz · sharif punjabi senior officials and citizens receive robocall,. Records of telephone, inform them, they will receive a message, asking if they would be paying bribes, or if there are any complaints.
Their answers are recorded to the computer database. Call center position also and the citizen who does not response, they can't read the text message, a common problem is a national literacy rate nearly 50%.
So far, more than 1 million people contact with according to the plan, about 175000 these response of text message or the same call center agents. 6000-1, 29 - corruption. More than eighteen thousand people of other types of complaints.
The report of the low level of corruption, partly because people don't want to tell the truth, government officials said that, in the university of California, Los Angeles, who is the study of political science program assistant professor Michael card even. This can improve the program more well known, one does not wish to disclose the name of personal protection and more punitive action, to corrupt officials, he said.
The plan of the scale, active ask for feedback from the other anti-corruption efforts around the world, such as "I bribery" web site by Indian non-profit organization operation. The web site and other similar programs rely on citizens' active complain. This can produce fictional charged with racketeering honest officials say, omar · "YiFu, the head of the science and technology board punjab.
Punjab government has used data from the program to pressure officials, their business to clean up.
Chief minister office recently issued by the senior official in rawalpindi area more than 100 report of corruption in the office, residence permit problem of citizens, o all said, to participate in the program's official. This leads to the clerk was suspended. In addition, the government is trying to avoid punishment clerk supervision and forge citizens cell phone number.
But not all people believe that this scheme is a good idea, whether to have enough political will, follow through the use of questions.
High-level political officials in Lahore, noor - UL - a-ming · door or said, bribery is rooted in the system of the bureaucracy, he is worried that may be caught, if low-level officials can not put them.
"I am a practical people, or the door." "If he had passed is worried that he might be in trouble
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